Delivery Information

All items will be delivered to the address you have confirmed in your order. Once you order has shipped, we will supply a tracking code that you can use to track your order from dispatch to delivery. You’ll be able to follow your parcel’s progress by clicking the ‘View Order’ button in your shipping confirmation email.

 

Delivery Timescales (UK)

Orders received by 2:30pm Monday to Friday will be dispatched the same day and delivered the next working day. Any orders placed after 2:30pm will be dispatched the next working day.

Orders placed: Will be delivered:
Before 2:30pm Monday to Friday Next working day
After 2:30pm Monday to Thursday In two working days
After 2:30pm on Friday The following Tuesday

 

  • If you’re not at home when your parcel is delivered it may be left in a safe place by the courier. If the delivery fails, the courier will leave a note with instructions on how to rearrange
  • Every effort will be made to deliver the goods to the time-frames outlined above. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Should there be a delay to your order we will inform you as soon as possible
  • We are unable to process orders deliver on public holidays
  • If you still haven’t received your order by the delivery estimate, please contact our support team at web@wildandwolf.com

 

Delivery Costs (UK)

Delivery is FREE on all orders of £30 or more. Orders under £30 will be charged at our standard delivery rate of £3.95.

Orders totalling: Will cost:
£30 and over* £0
Under £30 £3.95


*If the order total is less than £30 after any discount is applied you will not qualify for free delivery.

 

International Delivery

Depending on where you are in the world, the shipping rate for your location and the weight of your parcel will be automatically calculated at the checkout.

Please note: As international delivery times will vary, we cannot guarantee an exact delivery date. Delays in your country’s customs bureau may add to your delivery time.

All prices on the website (including shipping) are not inclusive of any import fees you may be subject to. As all orders are currently shipped from Europe, you may be subject to additional import fees upon delivery.

USA

All orders above US$800 will be subject to import tax. Please check with the US Customs and Border Protection Department for more information

Canada

All orders above the value of CAN$20 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Canada Border Services Agency for more information

Australia

All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

New Zealand

All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check the New Zealand Customs Service website for more information

 

If you choose to refuse the customs fee and the parcel is returned to Wild & Wolf, a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

If you are shopping from the USA or Canada, please visit our US web shop: wildandwolf.com