Returns & Replacements

We want you to love your purchase. If you aren’t delighted, or you've simply changed your mind, you can return a product within 30 days and we will happily refund the purchase price.

 To return a product, simply contact our customer services team at web@wildandwolf.com and a representative will send you a return advise notice and confirmation of where to send the returns.

Please note: 

  • You are responsible for shipping the products back to us at your cost. We recommend using a trackable recorded shipping method to confirm delivery back to us.
  • Any items are returned at your risk, please ensure goods are adequately packaged, correctly addressed and ideally returned by registered carrier.
  • If the product you receive is an incorrect item, does not match the item on your original order, or is defective for any reason, please contact Wild & Wolf either by calling +44 (0) 1225 789909 (option 2) or by emailing web@wildandwolf.com. Defective products should be returned as soon as possible, and in any event, within 30 days of delivery.
  • All new goods supplied through our web site are warranted free from defects. In the event of a valid claim for a defect in the new goods, Wild & Wolf will either replace those goods, or refund the sum you have paid for the relevant goods within 30 days of the date that the goods are returned in accordance with the outlined returns procedure
  • If the goods supplied to you are damaged in transit, you should notify Wild & Wolf via as soon as possible by emailing web@wildandwolf.com and return the goods in accordance with our outlined returns policy.

Order Process

Once you’ve hit the ‘place order’ button we’re unable to make any amends to the order and you’ll need to follow our returns process.

If your order is marked as ‘unfulfilled’, this just means we’re still preparing to get your order out the door. During peak periods, it may take a little longer to get orders out the door but we’ll endeavour to keep within our delivery estimate and will keep you updated with any potential delays.

Once your order is confirmed you should receive an order confirmation mail. If you don’t it usually means it has gone to your junk folder or there is a spelling mistake in the e-mail address supplied. Get in touch with us at web@wildandwolf.comsupply the full name used to place the order and delivery address and we will re-send.

In the event you have received a defective item, please contact us immediately with the following information:  

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support at web@wildandwolf.com.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If you have a problem with your order, or an item is missing please contact us immediately with the following information: 

  • Order Number (outlined on your email confirmation)
  • Missing Item(s) or problem

Our support team will look into the matter and will resolve the issue for you as quickly as possible. Please contact web@wildandwolf.com. Please do not return without speaking to our support team as it may result in a slower resolution time.