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|To return a product, simply contact our customer services team at helloUK@wildandwolf.com and a representative will send you a return advise notice and confirmation of where to send the returns.|
Once you’ve hit the ‘place order’ button we’re unable to make any amends to the order and you’ll need to follow our returns process.
If your order is marked as ‘unfulfilled’, this just means we’re still preparing to get your order out the door. During peak periods, it may take a little longer to get orders out the door but we’ll endeavour to keep within our delivery estimate and will keep you updated with any potential delays.
Once your order is confirmed you should receive an order confirmation mail. If you don’t it usually means it has gone to your junk folder or there is a spelling mistake in the e-mail address supplied. Get in touch with us at helloUK@wildandwolf.com, supply the full name used to place the order and delivery address and we will re-send.
In the event you have received a defective item, please contact us immediately with the following information:
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support at helloUK@wildandwolf.com.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If you have a problem with your order, or an item is missing please contact us immediately with the following information:
Our support team will look into the matter and will resolve the issue for you as quickly as possible. Please contact helloUK@wildandwolf.com. Please do not return without speaking to our support team as it may result in a slower resolution time.